11.3 Tasks of the chair

Tasks of the chair

Goal Setting & Philosophy

• Define the Mission: Clearly state that Neoflix is a space for shared learning and improvement, not a pursuit of perfection. Emphasize a blame-free, supportive environment.

Preparation

• Obtain Consent: Ensure all recorded providers have explicitly agreed to the use of the video.

• Video Editing:

  • Cut the video into focused fragments, ideally totaling 15 minutes for ample discussion time.

  • Consider a thematic focus (e.g., communication) if desired, or allow open discussion.

• Provider Invitation: Invite recorded caregivers to attend the review session to provide context and foster a sense of safety.

Session Introduction

• Reaffirm Feedback Rules: Remind everyone of the guidelines for constructive feedback.

• Express Gratitude: Thank the recorded providers ("the Cast") for their contribution to the session.

• Set the Stage:

  • Reaffirm the learning-focused goal of video review.

  • Briefly describe the case and any essential contextual information.

Facilitating the Discussion

• Preserve a Safe Space: Actively guide the conversation, ensuring a respectful and constructive tone. Be prepared to intervene if feedback rules are violated.

• Encourage Participation: Strive to include everyone in the discussion by posing thoughtful questions about their perspectives.

Closing the Session

• Summary and Takeaways: Dedicate the final 5 minutes to:

  • Summarizing key discussion themes

  • Inviting final comments from participants

  • Formulating actionable takeaways with the question, "What can we conclude from this session?"

The Chair's Core Responsibility: Throughout the entire process, your primary role is to protect the safe learning environment you've established.

Practical tips

• The Foundation of Success: Emphasize that building a safe, supportive learning environment is the fundamental prerequisite for effective video review. Acknowledge that this takes ongoing effort.

• Inclusivity: Encourage the participation of all providers involved in hands-on care. Diverse perspectives enrich the learning experience.

• Reinforce Rules & Goals: Before each session, reiterate:

  • Purpose of Video Review: Collaborative learning, not judgment.

  • Perfection vs. Growth: The focus is on understanding team dynamics in context, not achieving flawlessness.

  • Feedback Rules: Remind everyone to be specific, focus on observable behaviors, and avoid personalization or judgment.

It can be helpful to use feedback rules:

Be specific and to the point

Focus on behavior, do not make it personal

Describe the situation without judgement

How to give and receive feedback effectivelyEuropean Respiratory Society

Generalised feedback not related to specific facts
Lack of advice on how to improve behaviour
A lack of respect for the source of feedback
Fear of upsetting colleagues
Fear of damaging professional relationships
Defensive behaviour/resistance when receiving feedback
Physical barriers: noise, or improper time, place or space
Personal agendas
Lack of confidence