# 11.3 Tasks of the chair

## Tasks of the chair

**Goal Setting & Philosophy**

* [ ] **Define the Mission:** Clearly state that Neoflix is a space for shared learning and improvement, not a pursuit of perfection. Emphasize a blame-free, supportive environment.

**Preparation**

* [ ] **Obtain Consent:** Ensure all recorded providers have explicitly agreed to the use of the video.
* [ ] **Video Editing:**
  * Cut the video into focused fragments, ideally totaling 15 minutes for ample discussion time.
  * Consider a thematic focus (e.g., communication) if desired, or allow open discussion.
* [ ] **Provider Invitation:** Invite recorded caregivers to attend the review session to provide context and foster a sense of safety.

**Session Introduction**

* [ ] **Reaffirm Feedback Rules:** Remind everyone of the guidelines for constructive feedback.
* [ ] **Express Gratitude:** Thank the recorded providers ("the Cast") for their contribution to the session.
* [ ] **Set the Stage:**
  * Reaffirm the learning-focused goal of video review.
  * Briefly describe the case and any essential contextual information.

**Facilitating the Discussion**

* [ ] **Preserve a Safe Space:** Actively guide the conversation, ensuring a respectful and constructive tone. Be prepared to intervene if feedback rules are violated.
* [ ] **Encourage Participation:** Strive to include everyone in the discussion by posing thoughtful questions about their perspectives.

**Closing the Session**

* [ ] **Summary and Takeaways:** Dedicate the final 5 minutes to:
  * Summarizing key discussion themes
  * Inviting final comments from participants
  * Formulating actionable takeaways with the question, "What can we conclude from this session?"

**The Chair's Core Responsibility:** Throughout the entire process, your primary role is to protect the safe learning environment you've established.

## Practical tips

* **The Foundation of Success:** Emphasize that building a safe, supportive learning environment is the fundamental prerequisite for effective video review. Acknowledge that this takes ongoing effort.
* **Inclusivity:** Encourage the participation of all providers involved in hands-on care. Diverse perspectives enrich the learning experience.
* **Reinforce Rules & Goals:** Before each session, reiterate:
  * **Purpose of Video Review:** Collaborative learning, not judgment.
  * **Perfection vs. Growth:** The focus is on understanding team dynamics in context, not achieving flawlessness.
  * **Feedback Rules:** Remind everyone to be specific, focus on observable behaviors, and avoid personalization or judgment.

It can be helpful to use **feedback rules**:

<table data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td>Be specific and to the point</td><td></td><td></td></tr><tr><td>Focus on behavior, do not make it personal</td><td></td><td></td></tr><tr><td>Describe the situation without judgement</td><td></td><td></td></tr></tbody></table>

{% embed url="<https://breathe.ersjournals.com/content/13/4/327>" %}

| <ul><li>Generalised feedback not related to specific facts</li></ul>         |
| ---------------------------------------------------------------------------- |
| <ul><li>Lack of advice on how to improve behaviour</li></ul>                 |
| <ul><li>A lack of respect for the source of feedback</li></ul>               |
| <ul><li>Fear of upsetting colleagues</li></ul>                               |
| <ul><li>Fear of damaging professional relationships</li></ul>                |
| <ul><li>Defensive behaviour/resistance when receiving feedback</li></ul>     |
| <ul><li>Physical barriers: noise, or improper time, place or space</li></ul> |
| <ul><li>Personal agendas</li></ul>                                           |
| <ul><li>Lack of confidence</li></ul>                                         |