# 13.4 Development of training programs or educational material

## **Effective Communication: A Multi-Pronged Approach**

1. **Challenge:** Video reviews consistently revealed difficulties in closed-loop communication. Discussions highlighted the need for clear, specific instructions and responses.
2. **Initial Intervention:** Best-practice communication examples were compiled into a video and integrated into the Newborn Life Support (NLS) training for all NICU staff.
3. **Evolving Insights:** Subsequent sessions uncovered additional communication-related themes, including the importance of role assignment and pre-procedure equipment checks.
4. **Structured Solution:** The need for a formalized 'time-out' was recognized. It could promote active participation, clarify roles, and ensure preparedness.
5. **Collaborative Design:** A draft 'time-out' checklist was developed and refined through feedback from medical and nursing staff.
6. **Testing & Evaluation:** [The checklist was tested on video, with the recording evaluated during a review session](https://lennartvandermolens-organization.gitbook.io/overig/summaries-articles/4.-record-reflect-and-refine). This led to further adjustments before final implementation.

## **Intubation Commands Video: Standardizing Technique**

* **Challenge:** Video reviews exposed inconsistencies in how intubation commands were interpreted, hindering effective teamwork.
* **Solution:** A training video was created, demonstrating precise techniques and movements associated with each command. This was presented to the team to ensure standardized understanding.
* **Outcome:** Subsequent sessions confirmed that this intervention successfully [addressed the issue of command interpretation.](https://lennartvandermolens-organization.gitbook.io/overig/summaries-articles/4.-record-reflect-and-refine)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.neoflix.care/level-2-in-action/13.1-the-neoflix-approach/13.4-development-of-training-programs-or-educational-material.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.