13.4 Development of training programs or educational material

LUMC example

Effective Communication: A Multi-Pronged Approach

1. Challenge: Video reviews consistently revealed difficulties in closed-loop communication. Discussions highlighted the need for clear, specific instructions and responses.

2. Initial Intervention: Best-practice communication examples were compiled into a video and integrated into the Newborn Life Support (NLS) training for all NICU staff.

3. Evolving Insights: Subsequent sessions uncovered additional communication-related themes, including the importance of role assignment and pre-procedure equipment checks.

4. Structured Solution: The need for a formalized 'time-out' was recognized. It could promote active participation, clarify roles, and ensure preparedness.

5. Collaborative Design: A draft 'time-out' checklist was developed and refined through feedback from medical and nursing staff.

6. Testing & Evaluation: The checklist was tested on video, with the recording evaluated during a review session. This led to further adjustments before final implementation.

Intubation Commands Video: Standardizing Technique

• Challenge: Video reviews exposed inconsistencies in how intubation commands were interpreted, hindering effective teamwork.

• Solution: A training video was created, demonstrating precise techniques and movements associated with each command. This was presented to the team to ensure standardized understanding.

• Outcome: Subsequent sessions confirmed that this intervention successfully addressed the issue of command interpretation.